Orders and Payments

1.1 By placing an order with SoftMagika, you agree to provide accurate and complete information. You are responsible for ensuring the accuracy of your order.

1.2 Payment is due at the time of purchase. We accept Paypal and Stripe.

1.3 Prices include Swedish VAT.

Shipping

2.1 We ship within Sweden. We also ship to primarily UK, Europe and US.

2.2 Shipping times may vary and are subject to carrier availability. All orders from this website are shipped from Sweden. Depending on the type of order, shipping may vary between 1 - 2 weeks for printouts.

2.3 Shipping fees are calculated at checkout. For all applicable countries VAT will be collected during checkout according to the rules of each country.

2.4 Shipping is calculated with traceability included, but not insurance. To add insurance contact softinfo@softmagika.com and this will be resolved on a case by case basis.

2.5 The buyer is responsible for any additional costs such as VAT, customs fees etc for orders outside of Sweden. These fees will be collected according to the rules of each country.

2.6 We are a Swedish company, registered for EU OSS VAT collection. This means all EU orders will have VAT collected during checkout, you will not pay VAT or import fees on the order.

2.7 The countries/locations we do NOT ship to: Africa, Russia, China.

Returns and Refunds

3.1 In the event that you receive a defective item, please contact us immediately at softinfo@softmagika.com.

3.2 SoftMagika wants you to be completely satisfied with your purchase of our products. If you have any issues with your order, please contact us at softinfo@softmagika.com within 7 days of receiving it to initiate a return. Once your return is authorized, we will provide you with instructions for returning the item. The product should be in the same condition as when it was shipped and received.

3.3 Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective item.

3.4 If you receive a product that has been damaged during transport, please contact us. SoftMagika will reimburse the cost of return shipping and deliver the product free of charge to the buyer. Faulty items can only be replaced with the same product.

3.5 If you have any questions about our return policy or need assistance with a return, please contact us at softinfo@softmagika.com.

3.6 Return Procedure TBD.

Product Use

All models are sold unassembled unless otherwise agreed (for which there is a different ordering process, contact softinfo@softmagika.com).

Intellectual Property

5.1 All content on this website is the property of SoftMagika or the respective owners, and is protected by copyright and other intellectual property laws.

5.2 You may not use our content without our express written permission.

Limitation of Liability

SoftMagika shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of our products.

Termination

SoftMagika reserves the right to terminate or suspend your access to our services at any time, without notice, for any reason.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Sweden.

Changes

The Terms of Service will be updated to reflect changes in our practices. We will list martial changes here.

October 23th, 2026. Initial version.